Includes index

Acknowledgments -- Introduction -- Section I: the problem: too many companies don't realize they waste people's abilities-- 1. Wasting employee talent -- 2. Attempts to create an improvement culture often fail -- Section II: Involving HR as a business partner -- 3. Keeping HR in the background is a business problem -- 4. A new vision for HR -- 5. Providing better services for your organization by first improving HR processes -- 6. Success through powerful people strategies -- Section III: How HR can influence and change work cultures -- 7. Changing employee attitudes and daily behaviors -- 8. Lessons on culture implementations for lean HR -- 9. Policies, communications, and celebrations need to reflect your organization's values -- 10. Can attitudes be measured? -- Section IV: Redesign roles for better results -- 11. Optimize each job -- 12. Job analysis for the future -- Section V: Strategies for aligning your HR processes -- Linking the four core HR processes to the overall business strategy -- 14. A five-year plan for change -- Section VI: especially for CEOs -- 15. The benefits of motivating the human spirit -- Index