Lean for the public sector : the pursuit of perfection in government services - Teeuwen, Bert (New York Taylor and Francis Group, 2011)
Preface -- Acknowledgments -- 1. Introduction to lean management -- 2. Adding value:
who is the custormer? -- 3. Determine value -- 4. Mapping the value stream -- 5. Flow
and the pull principle -- 6. Mobilize employees -- 7. Continuous improvement with Kaizen
teams -- 8. Standardization and compliance -- 9. The perfect public service provider --
10. The process-oriented organization -- 11. Lean and cost savings -- 12. Workplace
organization based on the 5Ss
Includes bibliographical references (p. 189-190) and index
Keywords: Administration of local governments; PUBLIC SERVICES; PUBLIC SECTOR; GOVERNMENT; PRODUCTIVITY; ADMINISTRATIVE AGENCIES; EXECUTIVE MANAGEMENT; MEASUREMENT